TEF Consulting

    TRAINING EXCELLENCE FUTURE


Customer Service Training that Improves Your Bottom Line

Customer service can make or break your business. For example, in the 2018 Customer Experience Tipping Point survey, 77% of respondents said that a positive customer experience will motivate them to buy from a company…while 64% will avoid a brand after just one bad experience.

In this environment, providing the seamless and enjoyable customer experience that today’s customers expect with every transaction is an absolute must. TEF Consulting’s customer service training and consulting can help make this happen for you.


T E F


Consulting
(928) 963-6568



Customer Service Training that Improves Your Bottom Line

Customer service can make or break your business. For example, in the 2018 Customer Experience Tipping Point survey, 77% of respondents said that a positive customer experience will motivate them to buy from a company…while 64% will avoid a brand after just one bad experience.

In this environment, providing the seamless and enjoyable customer experience that today’s customers expect with every transaction is an absolute must. TEF Consulting’s customer service training and consulting can help make this happen for you.


expert

CUSTOMER SERVICE TRAINING


CUSTOMER SERVICE UNIVERSITY

Hone the skill sets of your staff to world-class perfection. Outstanding customer service skill sets need constant development!




TRAINING MATERIALS UPGRADE

Ensure your training materials emphasize the impact that team members’ actions have on customers and the business as a whole.




HIGH-LEVEL WORKSHOPS

Attend one- and two-day workshops that teach business owners how to transform customer service into a competitive advantage.




testimonials

WHAT YOUR PEERS ARE SAYING

“I want to compliment Troy on the professionalism he exhibits. I am not sure I could handle these calls in the calm professional manner he does. I am glad he was on the front lines interacting with our owners.”

“What an amazing experience! Working with Troy was so much fun! I could tell right away the positive impact he had on our staff and how we viewed our service culture. This guy Gets It! And now my staff does too. I am loving the wonderful smiles that I see on our customers!”


testimonials

WHAT YOUR PEERS ARE SAYING

“I want to compliment Troy on the professionalism he exhibits. I am not sure I could handle these calls in the calm professional manner he does. I am glad he was on the front lines interacting with our owners.”

“What an amazing experience! Working with Troy was so much fun! I could tell right away the positive impact he had on our staff and how we viewed our service culture. This guy Gets It! And now my staff does too. I am loving the wonderful smiles that I see on our customers!”


MEET YOUR CONSULTANT

With over 28 years of customer service experience—including 16 years working with some of the most challenging and distinguished clients on the planet—Client Relationship and Customer Care Expert Troy Fisher is ready to help your Southern California organization flourish.



MEET YOUR CONSULTANT

With over 28 years of customer service experience—including 16 years working with some of the most challenging and distinguished clients on the planet—Client Relationship and Customer Care Expert Troy Fisher is ready to help your Southern California organization flourish.