Services


CUSTOMER SERVICE UNIVERSITY

To achieve high-level results you need to help your employees gain high-level customer service skills. TEF Consulting’s Customer Service University can get them there, with an emphasis on how to use a service-first approach to develop better relationships with both internal and external customers.

Popular options include:


Dealing with difficult customers
Having great conversations without sounding like you’re reading a script
How to be an amazing listener
Crafting the perfect email
Increasing your happiness and success at work by being more organized
Utilizing integrity in everything you do
Engagement and you

This customized, interactive training is based on your organization’s specific needs, and is delivered in a very accessible, entertaining style using humor as well as language and examples from your industry.




CUSTOMER SERVICE UNIVERSITY


 

CUSTOMER SERVICE UNIVERSITY

To achieve high-level results you need to help your employees gain high-level customer service skills. TEF Consulting’s Customer Service University can get them there, with an emphasis on how to use a service-first approach to develop better relationships with both internal and external customers.

Popular options include:


Dealing with difficult customers
Having great conversations without sounding like you’re reading a script
How to be an amazing listener
Crafting the perfect email
Increasing your happiness and success at work by being more organized
Utilizing integrity in everything you do
Engagement and you

This customized, interactive training is based on your organization’s specific needs, and is delivered in a very accessible, entertaining style using humor as well as language and examples from your industry.




TRAINING MATERIALS UPGRADE

To reap all of the benefits of a customer service-oriented culture, your job descriptions and training materials need to reflect this perspective. Consistency is key. TEF Consulting can upgrade your materials so that your new employees hit the ground running, and your existing staff feels invested in and knows they have opportunities to grow.

Get expert assistance creating or improving your:


Orientation Materials
Training and Cross-Training Manuals
On-the-Job Training Materials
Job Descriptions

As a result of this upgrade, your materials will address all of the following and much more: What does “customer-first” really mean? Why is your job, and the responsibilities of your job, important to our organization’s mission? In your position, who are your internal customers and why is it important to treat them as well as your external customers? How do your words and actions (or inactions) impact others and the organization as a whole?



TRAINING MATERIALS UPGRADE


 

To reap all of the benefits of a customer service-oriented culture, your job descriptions and training materials need to reflect this perspective. Consistency is key. TEF Consulting can upgrade your materials so that your new employees hit the ground running, and your existing staff feels invested in and knows they have opportunities to grow.


Orientation Materials
Training and Cross-Training Manuals
On-the-Job Training Materials
Job Descriptions
And More

As a result of this upgrade, your materials will address all of the following and much more: What does “customer-first” really mean? Why is your job, and the responsibilities of your job, important to our organization’s mission? In your position, who are your internal customers and why is it important to treat them as well as your external customers? How do your words and actions (or inactions) impact others and the organization as a whole?





HIGH-LEVEL WORKSHOPS

Want to learn how to transform customer service into a competitive advantage for your business? These biannual one- and two-day customer service workshops in Orange County, California take business owners and managers on a deep dive into vital customer service issues. Immerse yourself in the customer-centric world, gain new perspectives and get help defining your customer service culture.

Future topics include:

The Perfect Customer Experience
Your Customers Need You (to give them what they need!)

While these workshops generally have limited seating, your Workshop Leader, Troy Fisher, is also available for speaking engagements for groups of all sizes.






HIGH-LEVEL WORKSHOPS

Want to learn how to transform customer service into a competitive advantage for your business? These biannual one- and two-day customer service workshops in Orange County, California take business owners and managers on a deep dive into vital customer service issues. Immerse yourself in the customer-centric world, gain new perspectives and get help defining your customer service culture.

Future topics include:

The Perfect Customer Experience
Your Customers Need You (to give them what they need!)

While these workshops generally have limited seating, your Workshop Leader, Troy Fisher, is also available for speaking engagements for groups of all sizes.